Overview

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Our refund and returns policy is valid for 30 days from the date of purchase. It is important to note that if it has been more than 30 days, we cannot offer you a full refund or exchange.

To qualify for a return, the product must be in its original packaging and unused, just as you received it. Please keep in mind that some products, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, cannot be returned. Additionally, gift cards, downloadable software products, and some health and personal care items are also non-returnable.

In order to complete your return, we require a receipt or proof of purchase. We kindly ask that you do not send the purchased item back to the manufacturer.

Under certain circumstances, only partial refunds will be issued, such as when a book shows obvious signs of use, or when a CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record has been opened. Please note that if a product is not in its original condition, is damaged, or is missing parts for reasons not due to our error, it is not eligible for a full refund. Finally, any item that is returned more than 30 days after delivery cannot be refunded.

Refunds will be processed once we have received and inspected the returned item. Please be aware that we will send you an email to notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment or credit card within a certain amount of days.

In the event that you have not received your refund yet, please check your bank account first. We strongly urge you to contact your credit card company and bank as sometimes refunds take time to process.

Please note that sale items cannot be refunded, only regular priced items.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will be notified of the return.

To return your product, please mail it to: {physical address}. Please be advised that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item.

If you need further assistance, please do not hesitate to contact us at {email}. We are here to help you with any questions related to refunds and returns.